Information for Relatives and Carers

Our aim is to help empower patients to realise their potential. The patient’s future pathway is considered from the outset and all clinical staff work hard to ensure the length of stay in our hospitals is kept to a minimum.

Every PiC hospital works hard to meet and exceed the essential standards of quality and safety one should expect.

All our services are patient focused and every patient will have their own treatment plan which they will help develop. Relatives and carers may also be able to provide input into the patient’s treatment plan.

"When our daughter was first admitted to Oaktree Manor she was in a very poor state, with multiple self-inflicted injuries and a medication cocktail that had even the experienced staff at Oaktree taken aback. We have been consistently impressed by the dedication AND friendliness shown by Oaktree staff to our daughter. Even when her behaviour has been at its most challenging, the staff did not lose faith or confidence in her ability to come through these difficult patches. All the CPA meetings have been open, candid and supportive and we have welcomed the opportunities to express our own views and concerns as parents.  Even more importantly, we believe our views have been taken seriously. Our daughter has been in one or other form of residential care for over 20 years and it is fair to recognise that we have felt more confident of her best interests being secured in the last few years than at any time before."

~ Mr and Mrs Bertoloni

Each patient will have their own care team, known as the multidisciplinary team (MDT), to ensure care is consistent throughout their time with us. Upon admission, a patient’s rehabilitation begins with a comprehensive assessment of need from which a treatment (known as ‘recovery’) plan will be developed.

All patients are offered a schedule of at least 25 hours of activity a week which meets their own personal needs for their rehabilitation programme. This will usually include a mixture of therapeutic, fitness, education and life skills. We actively encourage patients to access the community and take up work placements, or further education when they are ready to do so.

All PiC hospitals respect individuality and will take any concerns in relation to this seriously.

If you care for someone with a mental illness, learning disability or an acquired brain injury, or if that person is already at a PiC hospital, the following Questions and Answers document should be useful for you.

For more information on our hospitals, with contact numbers and directions, please click here